Start with the appliance and symptom
Whirlpool requests may concern a refrigerator, laundry appliance, dishwasher, oven, or range. Name the appliance and describe what changes during normal use: a cycle stops, water remains, cooling changes, or a cooking function fails. Include any displayed code.
Add the repair history you know
Tell the repair professional when the problem began, whether it has happened before, and whether previous work was performed. Approximate age and repair history can help frame the discussion after the appliance has been assessed.
Ask for the full repair estimate
Confirm whether the estimate covers the diagnostic visit, parts, labor, and any return trip. Ask what happens if you decline the repair after diagnosis, and get any proposed warranty terms in writing.